Returns
Items Damaged in Transit
Items Faulty in Warranty Period
Need to return an item?
Items Faulty on Arrival
If you change your mind
What is the best way for me to return my items to you?
We always advise our customers to use some form of delivery that requires a signature on delivery. You should return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly.
The goods were shipped to my billing address and not the shipping address!
I have received an incorrect item, what should I do?
You should return the item to us using a traceable and insured delivery agent (e.g. Recorded Delivery or Special Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly.